OnTime Transcriptions is one of the world's fast growing general transcription service providers in the industry. Kindly check with our terms of service before signing up with us to avoid any miscommunication or discrepancies in future.
This should not be acknowledged as a legal document in the strict sense of the term. It only tryout to specify the broad terms and conditions under which OnTime Transcriptions accept and execute transcription service assignments from customers globally.
Terms of Acceptance: In the normal course, and on receipt of audio/video recordings from customers for transcription service, we do thorough quality assessment primarily. Based on results,we provide our price estimate and TurnAround Time(TAT) for acceptance by customers before taking up the assignment.
Please note that for category C audio, particularly analog tapes, the quality is considered to be inferior and, as such, they will be processed at customer’s own risk and on receipt of full payment. First time customers in all categories will be required to pay 50% of estimated rate as upfront . Invoices are raised by us at the end of every month and deemed due for payment on receipt at customer end. In case of any discrepancy, customers are requested to revert to us within a maximum of 3 to 5 days from the date of invoice.
Terms of Processing and Liability
It is assumed that any such audio copy provided to us represent the best in quality available with our customers. We decline to take responsibility for any Master or Original source audio and as such recordings submitted to us in VHS, DVCAM, audio cassette, microcassette, DVD or any other form of physical storage device will be considered as enjoying zero commercial value only.
It is understood that we take maximum care in handling all material submitted by customers. At the same time, we cannot be legally obligated for any loss or damage caused to such material while in process. This will include any loss in transit while on return shipment to customers.
Occasionally, transcripts may contain unintentional errors caused by human mistakes under extreme circumstances. That will result inaccuracies caused by poor quality of audio recording submitted, obscure slang or regional accents, unfamiliar names as well as nouns. Clients have to accept these failures under these unavoidable circumstances.
Terms of Transcription: As a rule, our transcription services do not include any kind of research or proofreading, unless otherwise specified, to ensure the correct spelling of proper nouns, place names, technical lexicon or slang. We expect the client to acknowledge the fact that the spoken word is often very different from proper grammatical formations.
Payment and Claims: We accept the payments through online payment gateways (Paypal/Google Checkout).Check with our Rate Card for complete information.Customers must submit any claim for defects in transcripts within 4-5 days from completion of assignment and proof of return of transcripts to the address provided at the time of opening of account with us, either by disc or email or by hard copy.
While offer 'Rush' and 'Super Rush' transcription services, normally within 2 to 12 hours at premium rates, we accept all such special TAT services at customer's risk only. In case we fail to deliver such services within the given time frame, we are obliged to withdraw any premium charged at the commencement of assignment. |
